Shipping Rate and Duration
iijea.com offers Free PosLaju Shipping for order above RM50 within Malaysia!
For large parcel, we use Citylink for shipping (Peninsular Malaysia). Some large volume / heavy weight product will have additional shipping charge to Sabah / Sarawak (shown at product page).
For in stock item, we ship out on the same day if order and payment are received before 12.00pm Malaysia time. Courier company (PosLaju and Citylink) normally take 1-2 days to make delivery to the address. iijea.com will inform customer with courier tracking number once a product is shipped.
Please contact iijea.com if you did not receive your parcel within 3 working days after receiving the shipping notice. iijea.com is not responsible for any parcel unclaimed after a month from the shipped date.
For special order product, kindly allow 1-2 weeks for delivery. More commonly, products will be obtained and ship out within a week. iijea.com will offer full refund if special order item is unable to be delivered from iijea.com’s supplier within the 2 weeks period. iijea.com is not responsible for customer’s loss or damages caused by any of the followings:
Unable to deliver
Cancellation of an order
iijea.com will inform customer via email once an order is shipped.
iijea.com ASSURES that all products shipped from iijea.com will reach OUR VALUED CUSTOMERS in its Original Condition!
iijea.com INSURED all the shipped parcel at our own cost (customers do not require to pay for the insurance).
Should there be any situation of lost or damaged parcel, iijea.com will bear Full Responsibility and compensate you with a New Shipment or Full Refund!
Please contact us at firstname.lastname@example.org within 7 days after the shipment notice (7 days upon receiving the “ORDER SHIPPED” email) if you did you receive your shipment or if your received product is damaged or faulty.