iijea.com reserves the rights to accept or reject the returning of a product. Not All Products are Returnable. Please contact us you are unsure / undecided.
Buyer must inform iijea.com at firstname.lastname@example.org within 7 days of the SHIPPED DATE of the product if return is desired. Buyer must get approval from iijea.com prior to returning a product.
For approved returning, the returned product must be in its original unopened condition. iijea.com will confirm with the buyer for the returning arrangement and buyer must ship the product back to iijea.com at his/her own cost. Buyer will take full responsibility of the product damage/lost of the during the return shipping, thus is advised to use insured courier shipping (PosLaju, Citylink, Fedex, DHL, etc.). Buyer must ship and return the product to iijea.com within 7 days after receiving the return confirmation.
Restocking Fee: Unless the product is defective or the return is a direct result of a iijea.com error, a restocking fee of 15% + Shipping Cost (RM10 or actual shipping cost, whichever is higher) may be charged on hardware, accessories, peripherals, parts and unopened software still in its/their sealed package, and on software that has not been downloaded if the software is delivered electronically.
For a faulty or defective product found within 7 days of receiving, iijea.com will pay for the return shipping cost (compensate as shopping point to customer’s account at iijea.com). Customer must inform iijea.com within 7 days of receiving the product. For products older than 7 days, customer will have to ship the product to iijea.com for warranty claim at his / her own cost.